Find all the answers to your questions quickly. Support available 7 days a week if you can't find what you're looking for.
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The process takes less than 5 minutes.
All secure means : credit cards (Visa, Mastercard), PayPal, bank transfer. Payment 100 % secured via Stripe, European leader. No bank details stored on our servers.
Yes, up to 24 hours before the activity. Log in to your customer area or contact us. Change of date/time free of charge, subject to availability. After 24 hours, change possible for €15.
Free cancellation up to 48 hours in advance. Automatic full refund within 3-5 working days. Between 48 h and 24 h: 50 % refunded. Less than 24 hours: non-refundable except in cases of force majeure.
Immediate automatic email with QR code, exact address, arrival instructions and centre contact. SMS reminder 24 hours in advance. Full details in your personal customer area.
Contact us for tailor-made solutions. We can organise multiple sessions, simultaneous centres or activities for very large groups (up to 150 people). Personalised quote within 2 hours.
24/7 support via WhatsApp. Emergency number provided on confirmation. Direct contact with each partner centre. In the event of a problem: immediate intervention and proposed alternative solution.
30+ centres in the region : Brussels (Anderlecht, Tour & Taxis, Etterbeek), Wavre, Charleroi, Vilvorde. All with free parking and public transport access.
Precise GPS address sent on confirmation. Free parking at all our sites. Public transport access indicated. Mobile geolocation available.
Subject to availability. Contact us at least 48 hours in advance to check which slots are available at the centre you wish to book. Free changes if possible.
From €5 to €80 per person depending on the activity. All equipment included, no hidden costs. Prices by activity on our platform.
Yes, degressive rates from 8 people. Automatic discounts on booking. For more than 20 people: personalised quote with preferential conditions.
All inclusive : full equipment, professional supervision, safety briefing, liability insurance. Only extras (photos, catering) are extra.
Yes, we offer gift vouchers valid for 1 year on all our activities. Purchase online, sent by e-mail. Can be used in one or more instalments.
From 3 years for Kids Playground, 8 years for Kids Paintball, 12 years for VR. Minimum age indicated on each activity sheet. Identity checks possible.
Our activities are suitable for all levels. Only restrictions: pregnant women (paintball, RV), heart problems (intense activities). Consult your doctor if in doubt.
80% of our activities are indoor. For outdoor activities: postponement free of charge or full refund. Decision taken 2 hours before depending on the weather.
Depending on the centre. Some offer on-site catering, others allow picnics. Information will be given on confirmation of booking.
It's been our speciality since 2018! 15+ adapted activities, 500+ satisfied companies. Prison Island, Paintball, Escape Games recommended for team building.
Yes, full packages available. Activity + private room + cake + entertainment. Packages from €5/child according to age and centre.
For up to 150 people depending on the activity. Multi-centre solutions or parallel sessions for very large groups. Personalised quotes within 24 hours.
Yes, we're coming to you! Gel Blaster, Archery Tag, inflatables including installation. Free delivery in the region.
Multi-channel :
Response within 2 hours on average.
7/7 support:
Direct contact centre + emergency support. Dedicated number in your confirmation. Immediate solutions: postponement, alternative centre or refund.
Trilingual support : French, Dutch, English. All our advisers speak at least 2 languages, so they can assist you in your preferred language.
Maximum safety : CE-certified equipment, qualified supervision, compulsory briefing. All our partner centres comply with European safety standards.
Full civil liability insurance on all our activities. Accident cover included. Certificates available on request.
Established emergency procedure : First aid on site, contact with emergency services if necessary. Immediate insurance declaration, medical follow-up assured.
Gift vouchers available online, valid for 1 year. Free amount or specific activity. Sent immediately by e-mail, neatly presented as a gift.
Some activities are adapted: Quiz Games, Arcade Games, some Escape Games. Accessibility indicated on each page. Contact us for personalised advice.
We're always looking for new partners! Activity centres, event providers... Online application or direct contact.